TrueshoreHealth mission and values
Our shared principles
Guiding us in our mission to provide a customer experience which is elite in nature and introducing all the modern and future technological advancements that are available. Our employees will be like family and will be inspired to be the best they can be. We will anticipate the needs of our clients and provide a world class service.
Integrity We will provide a comprehensive training process that supports the consistent application of positive customer service focused behaviors. This includes structured follow up, supportive coaching, internal and external focus. Attitudes, motives, and values are constantly reinforced in a positive way.
A customer centric approach is essential to TrueshoreHealth. This mantra is embedded into our organizations DNA. This requires a top down approach. We employ several CCO's (Chief Customer Officers)to ensure a top notched experience. We educate our employees about the impact that changes in business policies have On our customers. We motivate and educate our Employees By sharing exceptional customer service experiences.
Our mantra is to deliver to our customers a "four season hotel" experience. White glove experience to the customer is the only way to drive efficiencies and to build a business. It's our core value and will drive Trueshore for many years to come".
Meet Our Team
Maria Rufin has been working in the financial part of the medical field for the past 27 years. Maria joined Elite Health, the parent company to TrueshoreHealth in 1993. She assisted the previous CFO for 18 years. In 2011, she was promoted to CFO of Elite Health and all their entities taking care of all their financial planning, forecasting and business analysis. With all her years of knowledge and expertise in finance and accounting and alongside Dr. Schnur and Dr. Krichmar, Maria is committed to make TrueshoreHealth continue to grow into the largest medical back office outsourcing solution and making it a success.
As Executive Director, she oversees sales and management as well as all day to day operations and strategic functions. Mrs. Gonzalez focuses on skills development of her supervisors, team leaders and the front line representatives to ensure TrueshoreHealth is driving performance metrics to exceed client expectations. Her expertise lies in using training and coaching tactics in a team environment, getting those working in the call centers emotionally engaged; building the best team to improve performance and client satisfaction.
Arroyo Hondo Los Pinos
Sto. Domingo RD
Av. Los Proceres 50, Unicorp Bldg.