Our shared principles
Guiding us in our mission to provide a customer experience which is elite in nature and introducing all the modern and future technological advancements that are available. Our employees are like family and they are inspired to be the best they can be. We anticipate the needs of our clients and provide a world class service.
We provide a comprehensive training process that supports the consistent application of positive customer service focused behaviors. This includes structured follow up, supportive coaching, internal and external focus. Attitudes, motives, and values are constantly reinforced in a positive way.
This mantra is embedded into our organizations DNA. This requires a top down approach. We employ several CCO’s (Chief Customer Officers) to ensure a top notched experience. We educate our employees about the impact that changes in business policies have for our customers. We motivate and educate our employees by sharing exceptional customer service experiences.
Our mantra is to deliver to our customers a “white glove” experience which is the only way to drive efficiencies and to build a business. It’s our core value and will drive Trueshore for many years to come”.